International Shipping and tax-free shopping, handled with the same care as everything else we do
From our London showrooms to wherever the bathroom project is, West One Bathrooms ships worldwide, with a dedicated export service for international clients and trade partners. Our tax-free shopping service is designed to provide international shoppers with a seamless and convenient experience, tailored to their needs.
How To Order
- Select your products – in showroom, by video appointment, or online.
- We raise the order for export – VAT is not applied; a shipping charge is calculated for your destination.
- Your order is prepared in our UK warehouse – packed for international transit and shipped door-to-door.
VAT-free export, explained
To qualify for VAT-free treatment, goods must be shipped directly by West One Bathrooms to an address outside the UK – this applies whether you’re ordering remotely or selecting products in one of our showrooms. It does not apply to goods purchased in-store and taken home personally; UK tourist tax-free shopping was withdrawn in 2021. Our team will confirm eligibility and the shipping charge for your destination when your order is raised.
Complementary shipping for Mayfair Boutique ONLY
We offer free shipping worldwide on all accessories and tap orders over £5,000 from our Mayfair Boutique. Conditions apply, please ask in store for details.
FAQs
Does West One Bathrooms ship internationally?
Yes. We ship worldwide direct from our UK warehouse, for both private and trade clients.
Is my order VAT-free if I’m buying from outside the UK?
Orders shipped by West One Bathrooms to an address outside the UK qualify for VAT-free export. This does not apply to goods bought in-store and taken home personally.
Is there a minimum order for free shipping?
Accessory and tap orders over £5,000 qualify for free worldwide shipping from our Mayfair showroom, only. Conditions apply – ask in showroom for details.
Can I visit a showroom privately if I’m travelling from abroad?
Yes, private appointments can be arranged — contact our team ahead of your visit.
Are you able to deliver to PO boxes?
We’re unable to deliver to PO Boxes.
Do prices include import duty / local taxes?
Import duty/local taxes and any consular paperwork costs are not included and these are the responsibility of the client. These charges are normally paid at the final destination of the order
What happens if I’m unable to receive the order?
If delivery is refused for any reason or unable to be delivered due to any import duties, taxes, or fees not being paid, the client will be responsible for any charges incurred which may include delivery back to the UK
Can you deliver to every country?
There are certain countries we are unable to provide this service to due sanctions and/or in areas of conflict. For further information and to ensure we can issue to your country, please contact the team first.
Please refer to our sales consultants for further information you may require